Overview
TradeFlow provides automation services and related website, communication, and business workflow tools for contractor businesses. This Privacy Policy explains what information we collect, how we use it, and the choices available to our visitors, clients, and messaging recipients.
Data We Collect
We may collect the following categories of information:
- Contact details, such as name, email address, phone number, business name, and role.
- Inquiry information submitted through website forms, demo requests, or support requests.
- Client account and service information related to automation setup and ongoing support.
- Messaging-related data, such as phone number, opt-in status, message history, delivery status, and support interactions.
- Technical information such as browser type, device information, pages visited, and approximate usage analytics.
How We Use Data
We may use collected information to:
- Respond to inquiries and provide requested information.
- Deliver, maintain, and improve TradeFlow services.
- Set up and support automation workflows for clients.
- Send operational messages, service updates, alerts, and other communications related to TradeFlow services.
- Monitor system performance, usage, and support needs.
- Comply with applicable legal, regulatory, and carrier requirements.
Text Messaging and Consent
If you provide your mobile number and opt in to receive SMS communications from TradeFlow, we may send messages related to onboarding, service alerts, new lead notifications, missed call notifications, workflow updates, and related support or account communications.
Message frequency will vary based on your account activity and service usage. Message and data rates may apply depending on your wireless carrier plan.
You can opt out of text messaging at any time by replying STOP. For help, reply HELP or contact us at James@wwwtradeflow.com.
Data Retention
We retain information for as long as reasonably necessary to provide services, maintain records, support operational needs, resolve disputes, and comply with legal obligations.
Your Choices
You may contact us to request updates to your information, ask questions about our data practices, or opt out of non-essential communications where applicable.
You may also use your browser settings to manage certain cookie and tracking preferences.
Contact
For questions about this Privacy Policy or our data practices, contact:
TradeFlow
James@wwwtradeflow.com
wwwtradeflow.com
This page is provided for general website and messaging compliance purposes and should be reviewed with legal counsel before final production use.